Blog

I saw a great sign once at the Social Security office in Massachusetts. It said, “Only have a quick question? So does everyone else. Go to the back of the line!” It wasn’t great customer service perhaps, but if you … Read More

When I was teaching English to farm workers, one thing that caused the most trouble were the idioms and phrases commonly used in the United States that make no sense or have no context outside of our culture. When I’m … Read More

I was recently listening to someone share a hot button issue for them, a specific customer scenario that really got under her skin. As she described it, the tension in the room escalated. This person became so animated when describing … Read More

About 3 years ago I thought I found my business guru, the person who was going to help me turn all my gifts and talents into the “6 figure business” I desired, while only working a few hours a day. … Read More

A question that I’m frequently asked is “How do you learn all this stuff?” That’s an easy answer. I read constantly. So today I’m going to share with you the just some of the authors that are stacked up on … Read More

I was given a beautiful gift. I was invited by a client to walk with her as she processed feelings of great disappointment. She had been invited to apply for a new position. As a talented and hardworking professional she … Read More

Life. There is so much that we could be doing. My friend, mentor, and co-author Dr. Mary Kay Stenger says that we are human beings, but we turn ourselves into human doings. And much of the doing is driven by the … Read More

For nearly 13 years I had a job that I could not leave. The work was satisfying. I was recognized for my effort. But the pay wasn’t great. In fact, the organization was struggling, and in the last half-dozen or … Read More

I’ve had a realization, a palm to forehead kind of thing. I’ve been referring to myself as a coach for so stinking long that I actually believe it. But when I stop and look at the facts (the clients I … Read More

Am I being perfectly clear? The single biggest problem in communication is the illusion that it has taken place. ~George Bernard Shaw My daughter was about four years old and playing outside with a friend. They were into a little mischief in … Read More

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Latest News

May 24, 2017

Hey, Got a Minute?

I saw a great sign once at the Social Security office in Massachusetts. It said, “Only have a quick question? So does everyone else. Go to the back of the line!” It wasn’t great customer service perhaps, but if you … Read More

May 17, 2017

Drinking the Kool-Aid (and other phrases that drive me crazy)

When I was teaching English to farm workers, one thing that caused the most trouble were the idioms and phrases commonly used in the United States that make no sense or have no context outside of our culture. When I’m … Read More

May 10, 2017

Hot Button Issues – Fascinating!

I was recently listening to someone share a hot button issue for them, a specific customer scenario that really got under her skin. As she described it, the tension in the room escalated. This person became so animated when describing … Read More

Upcoming Events

06 JAN

Farm Supply Leadership

Farm Supply Leadership…

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JUL 11

Reconnecting with Joy at Work

Spirit Winds Physical Therapy, San Luis Obispo
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JUL 18

Navigating Challenging Dialogue in the Workplace - CPS Human Resource Consulting

Navigating Challenging Dialogue in the Workplace- 1-day course This workshop is for team leaders, supervisors, manage…

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